This Privacy Policy explains how Novavolt ("NOVAVOLT", "we", "our", "us") collects, uses, stores, and protects personal information when you use novavolt.online and related activation services.

1. Scope

This policy applies to all website visitors, customers, and support users interacting with our pages, checkout flow, order updates, and support channels.

2. Data We Collect

Order details: package, amount, order link metadata, timestamps, and status.
Payer information: name, phone number, and verification metadata from payment steps.
Technical and security data: IP address, browser/device details, request logs, and anti-abuse signals.
Support communications: messages, attachments, and related troubleshooting details.

3. How We Use Data

Process and fulfill orders and activation requests.
Verify payments and prevent fraud, abuse, and unauthorized transactions.
Provide customer support and order troubleshooting.
Maintain service reliability, security monitoring, and compliance records.

4. Legal Basis

We process data as necessary to perform services you request, meet legal/compliance obligations, protect legitimate business interests (such as fraud prevention), and with your consent where required.

5. Data Sharing

We may share limited data only when operationally required with:

Payment and transaction providers (including WHISH PAY infrastructure).
Activation/service infrastructure providers used for fulfillment.
Hosting, security, and support tooling required to operate the website safely.
Legal authorities where disclosure is required by applicable law.

We do not sell your personal data to third parties.

6. Data Retention

We retain order and transaction records only for as long as needed for fulfillment, customer support, dispute handling, accounting, and compliance. Data no longer needed is deleted or anonymized where reasonably possible.

7. Security Measures

We implement reasonable technical and organizational safeguards, including access controls, secure session handling, and server-side validation. No internet system is completely risk-free, but we continuously improve controls to reduce security risk.

8. Cookies and Local Storage

We may use essential cookies/local storage for session state, theme preferences, security checks, and functional website operation. You can control cookies through browser settings, but some site features may stop working correctly.

9. Your Rights

Depending on applicable law, you may request:

Access to personal data we hold about you.
Correction of inaccurate or incomplete information.
Deletion of data where retention is no longer required.
Restriction or objection to certain processing activities.

10. Third-Party Services and Links

Our website may link to or integrate third-party services. Their privacy practices are governed by their own policies. We are not responsible for privacy practices on third-party websites.

11. Minors

Our services are not directed to children under the age required by applicable law to enter digital service agreements. If you believe a minor submitted personal information, contact us to request removal where legally permitted.

12. Policy Changes

We may update this Privacy Policy from time to time. Any update is effective upon publication with the revised "Last updated" date.

13. Contact

For privacy requests or questions, contact: support@novavolt.online

Related policies: Terms & Conditions | Refund Policy