This Refund Policy explains how Novavolt ("NOVAVOLT", "we", "our", "us") reviews and handles refund requests for digital services purchased on novavolt.online. Because the service is digital and fulfillment may begin immediately, refunds are assessed against payment, delivery, and technical records.

1. General Policy

Refunds are not automatic and are reviewed case-by-case.
All decisions are based on order logs, payment verification, and fulfillment status.
When possible, approved refunds are returned to the original payment source and payer.

2. Eligible Refund Scenarios

Payment was successful, but NOVAVOLT could not fulfill the purchased service.
Duplicate payment for the same order is verified.
A confirmed service-side technical fault prevented completion.
Order was canceled by NOVAVOLT before fulfillment started.

3. Non-Refundable Scenarios

Service was delivered successfully (including code release or completed activation).
Failure caused by customer-side errors, including wrong credentials or unsupported account state.
Restrictions or policy actions applied by third-party platforms outside NOVAVOLT control.
Change-of-mind requests after delivery or after fulfillment has started.
Abuse, fraud, chargeback abuse, or any violation of our Terms & Conditions.

4. Replacement Before Refund

If a verified service-side issue occurs, we may provide a replacement first (for example, corrected fulfillment or equivalent retry) before issuing a monetary refund. This helps resolve technical failures quickly for both parties.

5. Request Window

Refund requests must be submitted within 7 calendar days from payment date. Requests submitted after this period may be denied.

6. Required Information

To request a refund, contact support and provide:

Your NovaVolt order link or the order reference shown to you by support.
Payment evidence and payer details.
Clear issue description with screenshots/timestamps when relevant.

7. Review and Processing Time

Refund requests are generally reviewed within 2 to 5 business days. If approved, settlement time is typically 5 to 10 business days, depending on payment networks and provider timelines.

8. Chargebacks and Disputes

Please contact support before filing a chargeback so we can attempt direct resolution. Fraudulent or abusive chargeback behavior may result in permanent service restrictions.

9. Policy Updates

We may update this policy at any time. Updated versions become effective when posted with the revised "Last updated" date.

10. Contact

Refund requests and questions: support@novavolt.online

Related policies: Terms & Conditions | Privacy Policy